Trainic
Support
An app built by one person. There is no call centre, but there is someone who reads every message and replies.
Write in English or Romanian. We usually reply within a few days. Telling us your phone model and what you were doing when the problem appeared helps us find it far faster.
Frequently asked questions
How do I delete my account?
In the app: Profile - Settings - My account - Delete account and all data. It asks you to confirm twice, the second time by typing a word, precisely so it cannot happen by accident.
This deletes the login record and every piece of data, including progress photos. It cannot be undone and nothing can be recovered afterwards.
If you only want a fresh start without losing the account, there is also Delete data, keep account.
How do I get my data out?
Profile - Settings - My account - Export my data. You get a file with everything you have logged: meals, weigh-ins, measurements, workouts, sleep, water, habits and goals. Save it or send it wherever you like.
I forgot my password
On the sign-in screen, under I have an account, tap Forgot your password?. We send you a link by email. Open it on the phone that has the app, within one hour - after that it expires and you need a new one.
If nothing arrives, check your spam folder.
I get no notifications, or too many
Trainic sends at most two messages a day, never before 9am or after 9pm. If you have already ticked everything you track, you get nothing that day - that is by design.
You can change the intensity (Gentle, Normal or Off) and the hours under More - Notifications. If you get nothing at all, check in your phone settings that Trainic is allowed to send notifications.
Reminders are rescheduled when you open the app. If you do not open it for a whole week, they pause until you do.
The numbers do not look right
Calories and macros are calculated with general formulas from your age, sex, height, weight and activity level. They are a starting point, not a truth about your body.
You can set your calorie target manually under Profile - Goal and calories if you already know what works for you.
How the numbers are produced: health disclaimer.
The photo estimate was wrong
It happens, and it will happen again. Estimating a meal from a photo is done by an AI model and is an approximation, not a measurement. It cannot know how much oil went into the pan or what is in the sauce.
That is why the values are never saved automatically: they appear in the form so you can check and correct them first.
Does it work offline?
In the gym, yes. Sets you log during a workout are stored on the phone and sent on their own once the signal is back - unsynced ones show a small cloud icon.
The rest of the app needs a connection.
Who can see my progress photos?
Nobody but you. They sit in private storage and can only be opened through temporary links that expire after 5 minutes. They are not public and appear in no shared gallery.
The app is free. What is the catch?
There is none. No subscriptions, no in-app purchases, no ads, and we make no money from your data - we do not sell it and do not use it for advertising.
If a paid version ever appears, we will say so plainly and will not take away what is free today.
I found a bug or have an idea
Email us. Good ideas make it into the app - many of the current features started exactly that way.
Medical emergencies: do not email us. Call your local emergency number (112 in the EU).